Most orders received before NOON CST will ship the same day. Generally orders are processed and shipped
within 24 to 48 hours (1-2 days) after the order has been placed.
Orders placed on holidays and weekends will ship next business day.
Please note that ProflexSports chooses the shipping method for Flat-rate/Free Shipping. If you prefer a particular shipping
option, you may choose from a variety of shipping methods at the regular shipping rates.
We reserve the right to refuse any order, ship only to the customer's billing address, or require a signature for delivery. First time customers and high ticket orders may require a signature for release. Please take note of these restrictions before making a purchase. A tracking email is sent automatically with every package that is shipped (check junk/spam mail folders!). We will apply a 15% restocking fee for all unclaimed packages that are returned to us. No exceptions.
To find out how much it will cost to
ship your item, select the Shipping Calculator in the Basket Contents module located
on the left hand column of our website once you have added the item(s) to your shopping cart. The shipping calculator will display the available shipping methods and rates for the items in your shopping cart.
We ship every weekday, except Saturday, Sunday and national holidays. You will receive an email notifying you
when your order was shipped.
Service
Area |
Carrier |
Transit
Times
(business days) |
Cost |
Continental
US |
USPS Priority Mail OR FedEx/UPS Ground |
2-6 |
Flat rate of $6.95.
FREE above $99*
|
US |
FedEx Priority
Overnight |
1 |
varies with
weight |
US |
USPS Express Mail |
1-2 |
varies with
weight |
US |
FedEx 2Day |
2 |
varies with weight
|
US |
FedEx Express Saver |
3 |
varies with weight
|
US |
USPS Priority
Mail |
2-3 |
varies with
weight |
US |
USPS Parcel Post |
10-21 |
varies with
weight |
International
|
USPS Global
Express Guranteed (GXG) |
1-3 |
varies with
weight |
International |
USPS Express
Mail International (EMI) |
3-5 |
varies with
weight |
International |
USPS Priority Mail
International (PMI) |
6-10 |
varies with
weight |
International |
Fedex Priority
|
1-3 |
varies with
weight |
International |
Fedex Economy
|
2-5 |
varies with
weight |
*Flat rate/Free shipping not valid with any other discounts or coupons.
Domestic Orders
We ship within the continental United States, Alaska and Hawaii. All domestic
orders are shipped using US Postal Service (USPS) or FedEx delivery. USPS shipping
rates are calculated by weight. USPS packages are picked up and delivered
every day except Sunday.
You
will be emailed a FedEx Ground tracking number when your order ships.
FedEx Ground Home Delivery packages are picked up Monday through Friday and delivered Tuesday through Saturday.
You can track your order by using your tracking number www.fedex.com.
Packages can take up to 24 hours to go into the FedEx tracking system
from the time they are picked up.
If you choose the wrong
shipping method you must pay the additional fees before your order is sent out. We do NOT request or require a signature for deliveries. We also cannot force the driver to leave the package if no one is home. If you live in a relatively low crime area, the driver may choose to leave the package at your door or another safe area without a signature. Any special shipping instructions that you have asked us to include on your shipping label is also at the discretion of the delivery driver. If your package was delivered, and the shipping company confirms delivery - we WILL NOT accept any claims for refunds.
If someone is not available to sign for the package, feel free
to ship it to your work or an alternate address.
Items that are returned
because of a failed delivery attempt will be charged a $10 penalty in
addition to the shipping charges. Items that are shipped to the wrong address
(when it is the customer's fault) will also be charged a $10 penalty.
Please remember that weekends
are not included in estimated shipping times. We do
ship to PO Boxes and APO/FPO and other military addresses. Use the US Postal
Service Priority Mail as your shipping option.
Please be advised that the transit times are only estimates given to us by the carrier. Delays can occur due to bad weather or other factors. Delivery times are estimates and are not guaranteed by the shipping company. ProflexSports is not responsible for any delays caused by the shipping carrier.
International Orders
We can ship outside of the U.S. if an international shipping option is selected.
Please use Basket Contents (located at the bottom, left hand column) or the
checkout procedure to determine your shipping charges. All international orders
are shipped using standard USPS (Global Mail) and FedEx International delivery ONLY. Please DO NOT choose
Flat-rate Shipping as your shipping method for international orders. If you choose the wrong
shipping method you must pay the additional fees before your order is sent out. International orders can be delayed if it takes time to process your order or if an item is out of stock. We DO NOT ship partial orders under any circumstances. This applies to all shipping methods. Delivery times should be determined based on the date the package is actually shipped not when the order was placed.
In addition, please identify any import restrictions that you may have
in your respective countries before ordering. Certain countries may require
you to obtain an import license on items such as nutritional supplements.
Please be aware that certain products may be prohibited or illegal in your country.
We suggest that you check with customs before ordering any product that may not be allowed. Unfortunately we can not guarantee that an order is processed through customs. It is your responsibility to comply with current government regulations or laws applicable in your country. Shipments may be subject to inspection and possibly delayed by customs officials or representatives of other government agencies. We cannot issue any refunds on packages held or destroyed by customs officials outside of the United States. Packages that are insured will be reimbursed in case they are lost or damaged during transit.
ProflexSports is not responsible for any additional custom duties, brokerage fees or taxes that
may be applied when a package arrives at the destination country.
Restricted Countries
We no longer ship to the following countries because they are not insured under our insurance policy:
Afghanistan, Angola, Belarus, Bolivia,
Burma, Congo, Cote d'Ivoire (Ivory Coast),
Cuba, Iran, Iraq, Italy, Lebanon, Liberia,
Nigeria, North Korea, Paraguay,
Somalia, Sudan, Syria, Zimbabwe.
Please be advised that the transit times are only estimates given to us by the carrier. Delays can occur due to bad weather or additional time for customs clearance in your home country. Delivery times are estimates and are not guaranteed by the shipping company. ProflexSports is not responsible for any delays caused by the shipping carrier.
If you have any further
questions about our shipping policy, please email us at: support@proflexsports.com or call toll
free 1-800-610-1729 option #2 for customer service.
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