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We accept payment using VISA, MasterCard, Cashier's Check, Money Orders, and personal checks. We will not charge your credit card until we have shipped your order. We will wait until your check clears before shipping out the products you have ordered. ProflexSport's website uses a secure server with SSL (secure sockets layer) for all payment processing. All payment and customer information is encrypted to ensure customer privacy. Customers must submit the correct billing address for their credit card when ordering items on the website. Orders will not be fulfilled if the billing address does not match the one on file at the credit card's bank. Do not consider placing fraudulent orders. We check every credit card for validity for all domestic and international orders. Your IP address is recorded when you submit your order and we will notify the FBI or your country's authorities if any fraudulent orders or malicious activities are detected. If you want you can send a cashier's check or money order in US dollars drawn on a US BANK to us along with your address and what products you would like. We will ship the order out to you once we have received payment. For international orders, please identify any import restrictions that you may have in your respective countries before ordering. Certain countries may require you to obtain an import license on items such as nutritional supplements. Please be aware that certain products may be prohibited or illegal in your country. We suggest that you check with customs before ordering any product that may not be allowed. ProflexSports will not reimburse for items seized by customs. ProflexSports is not responsible for any any additional custom duties or taxes that may be applied when a package arrives at the destination country. We are not responsible for typographical errors and all prices are subject to change. Weekly and monthly specials are limited to quantity on hand. Backorders: We stock every item we carry in our warehouse. Although every attempt is made to maintain inventory of each product we carry, occasionally we may run out of certain products. In this event, we will give you an estimated time of availability and give you the choice of cancelling the out-of-stock items, holding off shipment of your entire order until the product is available, or substituting for another product or flavor. In order to complete orders, we may substitute similar items for the item ordered. For example, we may replace 2 Optimum Tribulus 625mg 50 caps for 1 Optimum Tribulus 625mg 100 caps or vice versa. Due to shipping costs, we do not break up your order into partial shipments. Insurance/Claims: Fedex Ground and Express shipments will be covered up to $100 of the package amount ONLY. United States Postal Shipping methods are not covered unless insurance coverage is chosen. If additional insurance coverage is preferred, please select the shipping method along with the appropriate insurance coverage. Credits will only be given after the insurance company (United Parcel Insurance Corporation) has APPROVED your claim. If a claim has been denied we will not be able to issue a credit. Reversing credit card or Paypal charges before a claim has been processed or if a claim has been denied is NOT acceptable. We will look upon this action as theft and proceed by any means necessary to recover the funds in question.Please see chargebacks for more information. Military Addresses (APO/FPO) - Your package is ONLY insured to your military post office address in the United States. ProflexSports is not liable for packages lost by Military Mail. In the unlikely event a package is lost and an insurance claim needs to be filed, it cannot be filed until 75 days after the shipping date, per USPS regulations. In the event of an insurance claim, no refunds or reshipments will be made until the insurance claim is settled. Per USPS rules, claims can take up to 5 weeks to process. Chargebacks: A chargeback refers to a reversal of a credit/debit card charge placed on www.proflexsports.com. If a mistake has been made or a credit is due on your card, please contact us and we will gladly issue the credit. Unnecessary chargeback's are deemed as theft and can be prosecuted. If you chargeback a credit/debit card charge for a payment, you agree that ProflexSports may recover the amount of the chargeback in addition to the $25 chargeback fee by any means necessary, including but not limited to recharging your credit/debit card, reporting you to a collection agency, or by legal means. If you feel that your credit/debit card was used fraudulently on www.proflexsports.com, please contact us for a resolution. How to order: Order online to place an orders. Select category and product which you are interested in and add items to basket. Select the checkout button to complete your order. Call 1-800-610-1729 option #1 for retail orders. For international orders please call 1-281-561-0667 for assistance. If you would like to fax an order: Please fill and print out this order form and fax to 1-954-736-3719 If you would like to email an order: Please email order to orders@proflexsports.com. Use the order form as a template. Please include all the necessary information to complete the order in your email. If you would like to mail your order: Please fill and print out this order form and send to the following mailing address: ProflexSports Attn: Orders Dept 12773 Beechnut St Suite C300 Houston, TX 77072

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